I’ve been going to this shop for three years, and never had a problem nor witnessed one.
The staff is polite, very helpful and knowledgeable, and more than willing to order a trade or anything else if they do not have it in stock. They often take the time to chat about your purchases and will recommend other books by the same authors and artists or in the same style, or chat about the authors (they organize a lot of signing days and events, a lot of big names came here). I’ve seen two guys who are, I think, the managers, and two women.
The store is pretty quiet and very big— plenty of space between the shelves to walk through. While I do not know if it is handicapped accessible or not, the shop opens directly on its parking lot and there are no steps, high sidewalks or trickery involved to get in, and it’s right on the bus line number 2 on High Street.
They have an amazing amount of back issues in the back of the store, from 3 months old ones to 30 years old ones, an amazing amount of current issues and trades, manga, statues and models, staff picks (they have good taste), local comic books, European comics, a few artbooks, and my favorite part, the front of the store is specifically for children. There is a nook of the front store filled with children’ illustrated books and comics, and I’ve seen parents leave their kids there while they stocked up on ‘grown-up’ comics.
Plus there’s an ice cream shop on the other side of the street.